Frequently Asked Questions

Where do I send my bundle when someone picks it?

When a member picks your bundle, you will receive a pre-addressed, pre-paid courier satchel. We’ve broken sending a satchel down for you into 3 easy steps

  1. Receive Courier Shipping Satchel from ThreadEx
  2. Print consignment note and complete sending details and fill the satchel with the bundled clothes (don’t forget to put the ribbon around the clothes!)
  3. Call courier to arrange collection

Back to Frequently Asked Questions